Most Frequently Asked Questions Is a long-term contract required for service? Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required. How long have you been cleaning homes? We have been providing professional house cleaning services since 1994. Are you insured? Yes. Beam Cleaning is fully insured with 1,000,000 liability insurance to protect your home and to give you peace of mind. Our cleaners are also bonded. What is your service area? Beam Cleaning offers Condo, Air BnB, and Office Cleaning services in the following areas: Toronto, Etobicoke, North York, Mississauga, Oakville, Burlington, Vaughan, Richmond Hill, Markham What is included in your cleaning service? Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning. What is green Home Cleaning? We pamper all our clients with our Ecofriendly House cleaning. There is no extra charge for this, The difference is that your home is cleaned with Natural Cleaning Products. Do you supply the cleaning supplies? Yes. We supply everything needed to clean your home free of charge. What should I expect on my first appointment? When we arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster. Do I need to do anything before you arrive? The best way to prepare for your Beam Team is to straighten up as much as possible. That way our team can focus their efforts on cleaning as fast and efficiently as possible. Will I have the same cleaning person each visit? We know how important it is to have someone you know and trust cleaning your home. We will try out best to send the same person every time but it is not always possible due to scheduling reasons. What will it cost to have my home cleaned? The cost will depend on how large your home is and the amount of cleaning required. The average cost for maintenance house cleaning starts at $99. Please visit our pricing page for a full description. Do I need to be home the day of cleaning? Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed! Can I skip or reschedule an appointment? If you anticipate needing to change an appointment time, ideally, we would require a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together. How will you enter my home on my scheduled days of cleaning? We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us fob to the garage. 4. You can leave a key with front desk security. What if I am not satisfied with my cleaning? Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you. Do you offer house cleaning gift certificates? Yes. You can purchase a cleaning gift certificate for just about any occasion. Our gift certificates start at $150. How and when do I pay for my cleaning services? At the time of booking our system will require you to provide us with a credit card to hold the booking for you. A day prior to the scheduled clean a hold is placed on your credit card for the total amount. Upon completion of the cleaning our system will automatically charge your credit card. It's that simple.Eco Quality Service It's Our Guarantee.ProfessionalAffordableScreened HousekeepersSecuredBondedLicensed What is your cleaning schedule? Our operation hours are Monday to Friday 9am to 6pm, with an arrival window of one hour. If for any reason your scheduled appointment falls on a holiday we will contact you to re-schedule.